Integrations
Zendesk Support
How to get your Zendesk Support API key and connect it to Nova Admin.
Connect your Zendesk subdomain with an API token. Create a token under Zendesk Admin Center → Apps and integrations → APIs → Zendesk API.
Prerequisites
- A Zendesk Support account. Sign up at https://developer.zendesk.com/documentation/ticketing/getting-started/making-requests/.
- An active Nova Admin workspace. Go to /agents/integrations to connect.
Steps
- In Zendesk Admin Center go to Apps and integrations → APIs → Zendesk API
- Enable token access and create an API token
- Enter your Zendesk subdomain (e.g. acme for https://acme.zendesk.com), your agent email, and the API token below
Credential fields
| Field | Required | Description |
|---|---|---|
| Subdomain | Yes | string (e.g. acme (for https://acme.zendesk.com)) |
| Yes | string (e.g. agent@example.com) | |
| API Token | Yes | Secret — stored encrypted, never exposed. (e.g. Zendesk API token) |
Troubleshooting
- Invalid credentials: verify the key was copied in full with no trailing spaces.
- Key not working: check that your Zendesk Support account has API access enabled and billing is active if required.
- Need help?: refer to the Zendesk Support documentation.