Integrations
Autotask
How to get your Autotask API key and connect it to Nova Admin.
Connect with an Autotask API user. Requests authenticate with ApiIntegrationCode, UserName, and Secret headers against your API zone base URL.
Prerequisites
- A Autotask account. Sign up at https://ww2.autotask.net/help/developerhelp/Content/APIs/REST/General_Topics/REST_Getting_Started.htm.
- An active Nova Admin workspace. Go to /agents/integrations to connect.
Steps
- In Autotask, create or select an API User (not an interactive employee login)
- Create an API Tracking Identifier and copy its key — this is the API Integration Code
- Look up your zone URL (or use Get Zone after saving a username): https://webservices.autotask.net/atservicesrest/v1.0/zoneInformation?user={username}
- Enter the zone base (e.g. https://webservices2.autotask.net/atservicesrest), API Integration Code, username, and secret
Credential fields
| Field | Required | Description |
|---|---|---|
| Zone URL | Yes | string (e.g. https://webservices2.autotask.net/atservicesrest) |
| API Integration Code | Yes | string (e.g. Your Autotask API tracking identifier) |
| Username | Yes | string (e.g. api@example.com) |
| Secret | Yes | Secret — stored encrypted, never exposed. (e.g. API user secret) |
Troubleshooting
- Invalid credentials: verify the key was copied in full with no trailing spaces.
- Key not working: check that your Autotask account has API access enabled and billing is active if required.
- Need help?: refer to the Autotask documentation.