Integrations
Sinch
How to get your Sinch API key and connect it to Nova Admin.
In the Sinch Customer Dashboard go to SMS → APIs and copy your Service Plan ID and its API Token. The Service Plan ID is part of the request URL; the API Token is sent as a Bearer token. Optionally set the region (us, eu, au, br, ca) matching where your service plan is provisioned.
Prerequisites
- A Sinch account. Sign up at https://developers.sinch.com/docs/sms/api-reference/.
- An active Nova Admin workspace. Go to /agents/integrations to connect.
Steps
- Go to Sinch SMS API Reference.
- Create a new API key / API Token (starts with
Your Sinch SMS API token) and copy it immediately — most providers show it only once. - Note any additional required values: Service Plan ID (e.g.
e.g. 1234567890abcdef...), Region (e.g.us (default), eu, au, br, ca). - In Nova Admin, go to /agents/integrations, find Sinch, and paste the values into the credential dialog.
Credential fields
| Field | Required | Description |
|---|---|---|
| Service Plan ID | Yes | string (e.g. e.g. 1234567890abcdef...) |
| API Token | Yes | Secret — stored encrypted, never exposed. (e.g. Your Sinch SMS API token) |
| Region | No | string (e.g. us (default), eu, au, br, ca) |
Troubleshooting
- Invalid credentials: verify the key was copied in full with no trailing spaces.
- Key not working: check that your Sinch account has API access enabled and billing is active if required.
- Need help?: refer to the Sinch documentation.